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We will stand behind you when you make a claim
When you
need to make a claim on your insurance policy, our
commitment is to support you. We will use our
experience to make sure you get the best possible
outcome.
We will:
Work to get prompt
and fair settlement
of your claim.
Give you regular feedback on the progress of
your claim.
Ensure your claim gets priority treatment by
your insurer.
Prevent you or your business from incurring
liability when in fact there is none.
Provide you with risk management advice for
future loss prevention.
Important
first steps when making a claim
1. Take immediate action to safeguard the
damaged property (eg get your vehicle towed to a
safe place; secure your building if broken
into).
2. Don't accept liability for any damage done to
other parties, even if you feel you are
responsible.
3. Report the incident as soon as possible
to Vision Insurance.
How to
make a claim
1. Complete the relevant claim form and send
it to Vision Insurance (by fax, email or post).
2. Attach all other correspondence, accounts and
statements.
3. If there is a delay in
obtaining quotes or accounts, please forward the
completed claim form in the meantime, so we can
lodge your claim with your insurer. Other
information can be sent in later.
4. We will then work with your insurance
company to settle your claim as promptly as
possible.
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